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----Press Release----

LASERGRADE REACHES NEW MILESTONES FOR DELIVERY, CANDIDATE SATISFACTION AND SERVICE OFFERINGS

Contact: Steve Quimby
Steve.Quimby@lasergrade.com

Vancouver, WA - September 26, 2006 LaserGrade announced today that it had reached significant milestones in August, 2006. LaserGrade’s President and CEO, Mark Setash, announced today that the number of tests delivered in LaserGrade test centers reached the highest level in LaserGrade’s twelve year history. “With the number of test sponsors and partners using LaserGrade for their delivery needs growing, it was inevitable that we would be setting volume records. While that alone is satisfying, it is really impressive to see the service levels we’ve met while achieving this milestone.”

During August, candidate satisfaction feedback also reached the highest level to date. Each candidate who tests in a LaserGrade test facility is asked to provide feedback on their experience at the end of their computer-based test. They provide input on a range of services including our call center, the test center, content and their overall testing experience with LaserGrade. “During our highest volume month ever, our candidate overall satisfaction rate showed that more than ninety-percent of all candidates reported a score of very satisfied; the highest rating offered. Our test center network continues to expand and includes over 135 higher education institutions. These colleges and universities have really added to our test center network. And, the good news is that many more are expressing interest in working with us,” said Suzanne Dailey, LaserGrade’s Director of Client Services. Dailey added, “Our number one goal, every day, is to provide flawless delivery to our customer’s test candidates. The feedback we’re receiving shows that we have a very satisfied group of candidates who are testing in LaserGrade test centers. This is a critical part of meeting our goal and we’re very proud of our latest results.”

Additionally, in August, LaserGrade began offering expanded services. LaserGrade now offers a variety of candidate management services including fee collection, applicant ADA processing, candidate eligibility screening, demographic data collection and reporting, creation and dissemination of candidate information (bulletins, supplements and forms), exam challenge administration, psychometric reporting and a host of other administrative functions. Jeff Blake, LaserGrade’s VP of Operations, said, “We’ve already begun performing expanded candidate services on behalf of one of our largest customers. We want to become a single-source provider for our customers. With so many organizations over-worked and under-staffed, it makes sense for them to outsource these functions to their test-delivery partner. We’re pleased to be able to offer them additional services at a reasonable cost and with the same high-level of customer service they’ve grown to expect.”

About LaserGrade

LaserGrade, with secure computer-based testing centers across the United States and Canada, is the largest United States owned and operated network in North America. Headquartered in Vancouver, Washington, LaserGrade offers proctored computer-based test administration for licensure and certification examinations using its own secure network and software. Additionally, LaserGrade offers proctored internet testing for test sponsors who may wish to use their own internet delivery platform. Finally, for lower stakes testing, candidates may test via any computer by logging on to LaserGrade’s secure web-browser.

For more information visit our website at: http://www.lasergrade.com

 

 

 

 

 

 

 



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